Privacy Policy
Dr. Murali Krishna Nagendla respects your privacy and is committed to protecting the personal information you share with us through this website and other communication channels.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use https://drmuralikrishnanagendla.com/, submit an enquiry, request an appointment, or communicate with us through available channels.
By using this website or submitting your information, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you interact with us, we may collect the following information:
1.1 Personal Information
1.2 Health and Medical Information
When voluntarily shared for consultation or appointment purposes, we may collect information such as:
We treat medical and health-related information as confidential and use it only for appropriate healthcare, administrative, legal, or service-related purposes.
1.3 Appointment and Enquiry Information
We may collect:
1.4 Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
We may collect information directly from you when you:
We may also receive relevant information from an authorised family member, attendant, referring healthcare professional, diagnostic centre, or other service provider where appropriate and lawful.
The information collected may be used for the following purposes:
3.1 Appointment and Consultation
We may use your information to:
3.2 Healthcare Services
Where applicable, information voluntarily provided by you may be used to:
3.3 Communication
We may contact you regarding:
3.4 Website Improvement
Technical and website usage information may be used to:
By voluntarily submitting personal information through our website or other communication channels, you consent to the collection and use of your information for the purposes described in this Privacy Policy.
Where separate consent is required, we may obtain additional consent for activities such as:
You may withdraw consent for optional activities, such as promotional communication or testimonials, by contacting us.
Withdrawal of consent may not affect information that has already been processed lawfully or information that is required to be retained for medical, legal, regulatory, or administrative purposes.
We understand the sensitive nature of medical and health-related information.
Reasonable measures are taken to protect information provided to us from unauthorised access, misuse, alteration, disclosure, or loss.
Access to medical information may be limited to authorised persons who require the information for consultation, treatment, administration, follow-up, legal compliance, or other legitimate purposes.
Patients are advised not to share highly sensitive medical information through public comments, unsecured social media channels, or other publicly accessible platforms.
We do not sell or commercially trade your personal or medical information.
Your information may be shared where necessary and lawful with:
Information shared with third parties will be limited to what is reasonably necessary for the relevant purpose.
The website may use third-party service providers for purposes such as:
Such third-party providers may process information according to their own privacy policies and applicable laws.
Our website may use cookies, analytics tools, pixels, and similar technologies to:
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Third-party services such as Google, Meta, YouTube, Google Maps, analytics providers, or other platforms may collect information according to their respective privacy policies.
When you contact us through WhatsApp, phone, email, or social media, the communication may be retained for purposes such as:
Please avoid sharing highly sensitive medical information through public social media comments or other unsecured channels.
Patient testimonials, photographs, videos, feedback, or case-related information may be used only where appropriate consent has been obtained, particularly when the patient can be identified.
Such content may be used for educational, awareness, informational, or promotional purposes where applicable.
Patient testimonials or treatment experiences do not guarantee that another patient will achieve the same outcome.
You may contact us to withdraw consent for future use of your testimonial, photograph, or video. However, material that has already been published, distributed, or shared on third-party platforms may not always be capable of complete removal.
Where the patient is a minor, personal or medical information should be provided by a parent or legally authorised guardian.
We may require appropriate parental or guardian consent for appointments, consultations, treatment-related communication, medical records, and other processing involving minors.
We take reasonable administrative, technical, and organisational measures to protect personal and medical information.
These measures may include:
However, no website, internet transmission, or digital storage system can be guaranteed to be completely secure.
We retain personal information and medical information only for as long as reasonably necessary for purposes including:
When information is no longer required, it may be securely deleted, anonymised, or archived in accordance with applicable law and internal practices.
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Certain requests may be limited or declined where information must be retained for medical, legal, regulatory, safety, or other legitimate purposes.
You are responsible for providing accurate and complete information when submitting an enquiry, booking an appointment, or sharing medical information.
Accurate medical information can be important for appropriate consultation, diagnosis, treatment planning, medication decisions, and follow-up care.
Please inform us if any important information changes.
Our website may contain links to third-party websites or platforms, including:
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
In the event of a data security incident affecting personal information, we will take reasonable steps to:
Where applicable and with appropriate consent or lawful basis, we may use your contact details to communicate information about:
You may opt out of non-essential promotional communication at any time.
You may continue to receive essential service-related communications, such as appointment confirmations, reminders, follow-up information, or other necessary healthcare communication.
We may update this Privacy Policy from time to time to reflect changes in:
Any updated version will be published on this website with a revised “Last Updated” date.
If you have questions regarding this Privacy Policy, wish to request access or correction of your information, withdraw optional consent, or raise a privacy-related concern, please contact us through the official contact details provided on this website.
Dr. Murali Krishna Nagendla
Website: https://drmuralikrishnanagendla.com/
Email: muralikrishna.nagendla@gmail.com
Phone: +91 9063225430
Address: H.No-4-4/5, First Floor, Plot No-1, Lalamma Gardens, Puppalaguda, Manikonda, Hyderabad, Telangana – 500089.
We will make reasonable efforts to respond to privacy-related requests within a reasonable period, subject to identity verification and applicable law.
